Points didn't post? Add your loyalty number or claim missing points (2026)

Add your member number to the booking before you travel (or at check-in). If the points still don't post, claim them with the program's missing-credit form after a short wait: deadlines run from 6 to 12 months (IHG: claim within 90 days). Hotel rooms booked through online travel agencies usually earn nothing.

Fix it in three moments

The earlier, the easier.

Before the stay or flight. Add your member number to the booking in the program's app or manage-booking page. Check that the name matches your account exactly: a different spelling or a missing middle name is the most common reason it won't attach.
At check-in. Ask the front desk or check-in agent to add it. For hotels this also gets you member benefits during the stay.
After. Wait until the program allows a claim, then use its missing-credit form with your confirmation or ticket number and the receipt. Keep the hotel bill and boarding pass until the points post.

One thing no claim fixes: hotel rooms booked through an online travel agency (Expedia, Booking.com) or a tour operator usually earn no points and no elite nights at all. Booking direct keeps both.

By program

Checked 8 November 2026 against each program's own pages.

Hotels

Marriott Bonvoy

Before you go: Look up the reservation on marriott.com (confirmation number, check-in date, name) and check the guest details; the front desk can add your number at check-in.
Claim afterwards: Sign in, open Account Activity and use "Missing Stay Request" at the bottom.
When: From 10 business days after checkout. Deadline: 1 year after the stay.
Have ready: The hotel bill (PDF or JPG, up to 5 MB). You cannot claim without it.
Won't earn: Online travel agencies (Expedia, Priceline), group rates you didn't pay yourself, tour-operator or wholesale rates, vouchers.
Status credit: Elite night credits are restored with the stay, within the same year.

Source: help.marriott.com/missing-marriott-stay-credit, marriott.com/default

Hilton Honors

Before you go: Add your number online if you booked through Hilton (hilton.com, the app, the hotel or by phone); otherwise ask the front desk at check-in.
Claim afterwards: Sign in and submit a "Missing Stay Request".
When: From 5 business days after checkout in North America, 2 weeks elsewhere. Deadline: 6 months after the stay.
Have ready: Not published clearly: check the program's own site or ask.
Won't earn: Bookings on third-party websites earn no points and no stay or night credit.
Status credit: Stay and night credit come with an eligible stay once it is linked to your account.

Source: hilton.com/add-account-number-to-reservation, hilton.com/support-faq, hilton.com/can-i-book-through-a-third-party-site

World of Hyatt

Before you go: Ask the front desk to add your number at check-in.
Claim afterwards: Sign in and request credit for a past stay, or call World of Hyatt customer service.
When: From 2–3 weeks after checkout. Deadline: 1 year after checkout.
Have ready: Not published clearly: check the program's own site or ask.
Won't earn: Only bookings made directly with Hyatt earn points; third-party bookings earn nothing.
Status credit: Not published clearly: check the program's own site or ask.

The 1-year deadline is from Hyatt's Inclusive Collection help pages; hyatt.com's own page didn't load for us.

Source: hyattinclusivecollection.com/faq-eu

IHG One Rewards

Before you go: In My Account, open Stays and Events, enter the confirmation number and last name, and choose "Associate IHG One Rewards Number".
Claim afterwards: Use the "Missing Points" form in customer care.
When: From 5 business days after checkout. Deadline: 90 days (to be safe).
Have ready: Your hotel receipts.
Won't earn: Bookings outside IHG channels (online travel agencies, unauthorised portals) and no-shows.
Status credit: Qualifying nights are restored and count in the year of checkout.

IHG's FAQ says 6 months after checkout, but its terms allow no adjustment more than 90 days after the statement: claim within 90 days.

Source: ihg.com/main, ihg.com/points, ihg.com/member-tc

Accor ALL

Before you go: Ask the front desk to add your number at check-in.
Claim afterwards: Use "Report Missing Points" in your account, or the Help contact form.
When: From 7 days after checkout. Deadline: 6 months after checkout.
Have ready: The paid hotel invoice, printed by the hotel, in your name, with no handwritten changes.
Won't earn: Resellers, tour operators and online travel agencies (Expedia, Booking.com) earn no points and no status nights; nor do group, crew and tour-operator rates.
Status credit: Status points are restored to the calendar year of the stay, and your status is upgraded if they take you over a threshold.

Source: all.accor.com/terms-and-conditions

Airlines

Delta SkyMiles

Before you go: Look up the trip on delta.com and choose "Add Frequent Flyer #", or add it when you check in.
Claim afterwards: On delta.com, Request Mileage Credit: the "Delta Flights" form (with the ticket number) or "Delta and Partner Flights".
When: From about a week after the flight. Deadline: 9 months after the flight.
Have ready: The ticket number (Delta tickets start with 006). For partner flights, also the ticket receipt and boarding pass.
Won't earn: Credit goes to one program per itinerary. Your name and date of birth must match the account.
Status credit: MQDs are restored with the claim.

Delta SkyMiles: award prices, sweet spots and the cards that transfer in

Source: delta.com/support-skymiles, delta.com/program-rules, delta.com/travel-planning-faqs

United MileagePlus

Before you go: Add it in the airline's manage-booking page, or at check-in.
Claim afterwards: Use the request-credit form on united.com.
When: From about a week after the flight. Deadline: 12 months after the flight.
Have ready: The ticket number (United tickets start with 016).
Won't earn: Some fares (consolidator, group, industry). Credit goes to one program. United flights up to 6 months before you joined can still be claimed; partner flights can't.
Status credit: Premier qualifying credits are restored.

United MileagePlus: award prices, sweet spots and the cards that transfer in

Source: united.com/rules, united.com/mileageplus-service-center

American AAdvantage

Before you go: Your number has to be in the reservation; it can't be changed after departure.
Claim afterwards: Use the "Request flight miles" form on aa.com.
When: From 10 days for American flights, 30 for partners. Deadline: 12 months after the flight.
Have ready: American may ask for ticket coupons, boarding passes and receipts.
Won't earn: Your name, date of birth and address must match the account. Partner flights more than 30 days before you joined don't count.
Status credit: Loyalty Points are restored.

American AAdvantage: award prices, sweet spots and the cards that transfer in

Source: aa.com/request-flight-miles, aa.com/aadvantage-faq, aa.com/aadvantage-terms-and-conditions

Flying Blue (Air France-KLM)

Before you go: Add it in the airline's manage-booking page, or at check-in.
Claim afterwards: Use the flight claim form in your Flying Blue account (Miles hub, Claim).
When: From 14 days after the flight. Deadline: 6 months after the flight.
Have ready: Not published clearly: check the program's own site or ask.
Won't earn: Unused, refunded or fraudulent tickets, and industry rates.
Status credit: Experience Points (XP) are restored.

Flying Blue (Air France-KLM): award prices, sweet spots and the cards that transfer in

Source: flyingblue.com/flights, wwws.airfrance.us/edito-cg-flying-blue

British Airways Club (Avios)

Before you go: In Manage My Booking, choose "Add an Executive Club or partner frequent flyer number".
Claim afterwards: Claim online on ba.com.
When: From 3 days for BA flights, 7 for partners. Deadline: 6 months after the flight.
Have ready: The ticket number; a paper claim needs the boarding pass and passenger receipt.
Won't earn: BA flights up to 3 months before you joined can be claimed; partner flights from before you joined can't.
Status credit: Tier points are restored.

British Airways Club (Avios): award prices, sweet spots and the cards that transfer in

Source: britishairways.com/en_gb, britishairways.com/claim-faq, britishairways.com/terms-and-conditions

Miles & More (Lufthansa Group)

Before you go: Give your number when you book.
Claim afterwards: Use the online form, or in the app: More, Credit Miles and Points, Flights (you can scan the boarding pass).
When: From 7 days after the flight. Deadline: 6 months after the flight, even for flights before you joined.
Have ready: Date, flight number, route, class and ticket number; some partners also need the boarding pass. The ticket must be in your name.
Won't earn: Some booking classes, and flights you didn't take.
Status credit: Points (for status) are restored.

Miles & More (Lufthansa Group): award prices, sweet spots and the cards that transfer in

Source: miles-and-more.com/mileage-request, miles-and-more.com/adding-miles

Questions

Why wasn't my loyalty number added to my booking?

Usually the name on the booking doesn't match the account exactly, the number was mistyped, or the booking came through a third party such as an online travel agency. Add it in the program's app or at check-in; if that's not possible, claim the points after the stay or flight.

How long do I have to claim missing points?

It depends on the program: from 6 months (Hilton, Accor, Flying Blue, British Airways, Miles & More) to 9 months (Delta) or 12 months (Marriott, United, American). IHG's terms allow 90 days after the statement, so claim early. Each program also asks you to wait a few days after the stay or flight before you claim.

Do I get elite nights and status credit back too?

Yes for an eligible stay or flight at most programs: Marriott restores elite nights, IHG qualifying nights, Accor status points, Delta MQDs, United PQPs, American Loyalty Points, Flying Blue XP and British Airways tier points.

Can I earn points on a hotel booked through Expedia or Booking.com?

Usually not. Marriott, Hilton, Hyatt, IHG and Accor exclude most online travel agency and tour-operator bookings from points and elite nights. Book direct with the hotel chain to earn both.

Let Mila keep track

Add your bookings to a trip and Mila reminds you to put your number on each one, and tells you how to claim if the points don't show up.

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